Terms, cancellations and refunds

Last updated October 1, 2026

These terms cover orders placed on healthontop.ca with Health On Top, 421 St Paul St, Kamloops, BC. Nothing here limits your rights under BC's Business Practices and Consumer Protection Act.

Orders and prices

Prices are in Canadian dollars. The total you see at checkout, including delivery, tip, discounts and applicable taxes, is the total you pay. We calculate it on our server, so it cannot change after you pay. Our menu is fixed. If an item sells out, we will not charge you for it.

Pickup and delivery

We deliver within Kamloops, BC only. Pickup is at 421 St Paul St. You are responsible for a correct address and a phone number we can reach. If we cannot reach you or no one can receive the order, we may not be able to refund a perishable meal that was delivered as ordered.

Payment

Card payments are processed by Stripe and charged in full when you pay. If you choose to pay at pickup or delivery, your order is held as unpaid until payment is received.

Cancellations

Meals are prepared fresh for your order. Contact us as soon as you can at mealprep@healthontop.ca or +1 (250) 574-2938. We can cancel an order that has not started preparation. Once cooking has started, we may not be able to cancel it.

Refunds

• If we cannot fulfil your order (for example an item sells out after you pay), we refund you in full automatically.
• If there is a problem with your food, such as a wrong, missing or unsafe item, tell us within 24 hours of receiving it and we will fix it or refund the affected items.
• Refunds go back to the original card. Your bank usually shows them within 5 to 10 business days.
• If you dispute a charge with your bank before contacting us, it slows things down for everyone. Please contact us first.

Rewards, coupons and referrals

Points, store credit and coupons have no cash value and cannot be transferred. Cancelling an order reverses the points and credit it earned or used. We may cancel rewards obtained through misuse.

Allergens and nutrition

Our kitchen handles common allergens. Check the ingredient and nutrition pages and ask us before ordering if you have an allergy. Nutrition values are estimates.

Accounts

Keep your login private. Tell us right away if you think someone else has used your account.

Changes and contact

We may update these terms and will change the date above when we do. Questions: mealprep@healthontop.ca or +1 (250) 574-2938. These terms are governed by the laws of British Columbia.